[高考英語]20xx年高考英語試題浙江精校word版(完整版)

　　

【正文】 went into our local music store. I explained that I waned to sing again but using recorded karaoke music I knew that discs were very expensive and I really didn39。k??n/ adjective [BEFORE NOUN] describes a device which operates by forcing something, especially air, in or out of a closed space or container: a pumpaction shotgun o a pumpaction toilet pump priming noun [U] SPECIALIZED the activity of helping a business, programme, economy, etc. to develop by giving it money: The government is awarding small, pumppriming grants to single mothers who are starting their own businesses. pun /p?n/ ? noun a humorous use of a word or phrase which has several meanings or which sound like another word: She made a couple of dreadful puns. o This is a wellknown joke based on a pun : ―What’s black and white and red (=read) all over?‖ ― A newspaper.‖ ? verb [I] (nn) to make a pun punch /p?n t?/ ? noun HIT 1 ○ A [C].a forceful hit with a FIST (=closed hand): She gave him a punch UK on/ US in the nose. EFFECT 2 [U] the power to be interesting and have a strong effect on people: I felt the performance/speech/presentation lacked punch. DRINK 3 [C or U] a cold or hot drink made by mixing fruit juices, pieces of fruit and often wine or other alcoholic drinks TOOL 4 [C] a piece of equipment which cuts boles in a material by pushing a piece of metal through it: a ticket punch o Have you seen the hole punch anywhere? ? verb [T] HIT 1 ○ A to hit someone or something with your FIST (=closed hand): He punched him in the stomach. 2 MAINLY US to hit with your fingers the buttons on a telephone or the keys on a keyboard USE TOOL 3 to make a hole in something with a special piece of equipment: I was just punching holes in some sheets of paper. O This belt’s too bigI’ll have to punch an extra hole in it. ? idioms punch sb’s lights out INFORMAL to hit someone repeatedly very hard ? punch the clock US to put a card into a special machine to record the times you arrive at and leave work: After 17 years of punching the clock, he just disappeared one morning and was never heard from again. 46. What does the word ―pump‖ mean in ―He ran in every five minutes to pump me about the case‖? A. Talk with B. Ask for information. C. Listen to D. Provide with evidence 47. When Sally says ―The TV program kept pumping out mercials‖, she may be______. A. excited B. interested C. annoyed D. worried 48. What will the government most probably provide if it is engaged in a pumppriming program? A. Sums of money B. Raw materials C. Human resources D. Media support. 49. When Sylvia says ―His speech was OK but it had no real punch‖, she thinks it was not_____. A. fluent and impressive B. logical and moving C. informative and significant D. interesting and powerful C In the more and more petitive service industry, it is no longer enough to promise customer satisfaction. Today, customer ―delight‖ is what panies are trying to achieve in or order to keep and increase market share. It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people: those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their plaints are handled fairly will stay loyal New challenges for customer care have e when people can obtain goods and services through telephone call centers and the Inter. For example , many panies now have to invest(投資 )a lot of money in information technology and staff training in order to cope with the ―phone rage‖—caused by delays in answering calls ,being cut off in midconversation or left waiting for long periods. ―Many people do not like talking to machines,‖says Dr. Storey Senior Lecturer in Marketing at City University Business School. ―Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customer feel they know you and that you can trust— the sort of fortable feelings people have during facetoface chats with their local branch manager.‖ Remended ways of creating customer delight include: underpromising and overdelivering (saying that a repair will be carried out within five hours ,but getting it done within two )。and always returning calls, even when they are plaints. Aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result. This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, ―I know how you must feel‖) , and possible solutions (replacement, pensation or whatever fairness suggests best meets the case). Airlines face some of the toughest challenges over custome