物流公司質量手冊(專業版)

　　

【正文】 24．5 跟蹤改進根據改進措施規定的完成時間進行跟蹤，促使責任人按時完成。22．4 監控結果處理對每個目標的結果，在墻報欄中進行張貼，實現部門內部的溝通；內容包括當月情況和累計表現；如員工有建議，可通過電子郵件的形式向相關主管聯系，將過程監控的結果進行趨勢分析并提交管理評審。 屬于建議，分析是否有價值，填寫客戶建議處理表，制定改進措施并追蹤實施。17． 如果在合作的過程中發生重大的事故，屬于供方責任，必須馬上終止合作并追究損失。財務人員如果對盤點結果有疑問，庫房經查詢后給予說明。14．1 貨物的存儲和碼放：14． 貨物經驗收入庫以后，要根據貨物的型號進行碼放，原則上同一種貨物要碼放于同一庫區，以便對貨物進行集中管理。11．2．2 轉崗培訓對于轉崗員工，應制定新崗位的培訓計劃`第第三章：資源管理第十一節：人力資源管理質量手冊版本：A頁碼：2 共 1頁11． 人力資源管理（續）11．2．4 效果評估培訓后，通過當場提問，問卷考試，實施后評估，對被培訓人員的調查等方式進行培訓效果的評價，作好記錄。`第二章：管理職責第十節：文件（記錄）控制質量手冊版本：A頁碼：1 共 1頁10． 為確保所制定的流程和文件能夠符合實際運作情況，明確所需記錄對所有質量記錄進行控制和管理。`第一章：介紹第一節：目錄質量手冊版本：A頁碼：1 共 1 頁章節 `````````````題目```````````````````````````````````````````` 版本```一 ``````````````介紹 ````1 ``````````````目錄 ````````````````````````````````````````````A````2 ``````````````質量手冊修改記錄```````````````````````````````` A````3 ````````````` 部門簡介 ````````````````````````````````````````A````4 ``````````````質量手冊的介紹與控制```````````````````````````` A``二 ```````````````管理職責````5 ``````````````質量方針 ````````````````````````````````````````A````6 ``````````````策劃 ````````````````````````````````````````````A````7 ``````````````質量管理體系(1)(2)```````````````````````````````A````8 ``````````````職責權限(1)(2)(3)````````````````````````````````A````9 ``````````````內部溝通```````````````````````````````````````` A````10 `````````````文件（記錄）控制(1)(2)```````````````````````````A``三 ```````````````資源管理````11 `````````````人力資源(1)(2)`````````````````````````````````` A````12 `````````````物力資源 ````````````````````````````````````````A``四 ```````````````產品實現````13 `````````````貨物入庫```````````````````````````````````````` A````14 `````````````貨物貯存(1)(2)(3)````````````````````````````````A````15 `````````````貨物出庫 ````````````````````````````````````````A````16 `````````````發貨管理```````````````````````````````````````` A````17 `````````````供方管理```````````````````````````````````````` A````18 `````````````檢測設備維護```````````````````````````````````` A````19 `````````````退換貨管理 ``````````````````````````````````````A``五 ```````````````評審與改進````20 `````````````客戶投訴處理```````````````````````````````````` A````21 `````````````客戶滿意度調查 ``````````````````````````````````A````22````````````` 過程監控```````````````````````````````````````` A````23 `````````````內部審核(1)(2) ``````````````````````````````````A````24 `````````````管理評審 ````````````````````````````````````````A``六 ```````````````ISO9001：2000年標準與公司質量體系對照表(1)(2)(3)`A`第一章：介紹第二節：質量手冊修改記錄質量手冊版本：A頁碼：1 共 1 頁2．質量手冊修改記錄序號章節版本修改內容審批/日期1所有章節A發布并實施 文件（記錄）控制10．1 文件控制為確保各種文件的編制、修改、發放、使用、保存、作廢等各環節能夠按要求進行，保證對所有文件的有效控制，物流部制定文件控制管理程序文件。11．2．5 意識培訓培訓過程要包括并使員工意識到所從事的工作與質量管理體系的關聯性和對實現質量目標的重要性；使每一個員工清楚自身在質量管理體系中的位置，同時了解如何去實現質量目標和質量方針。14． 所有貨物出入庫均要記錄“庫存商品臺賬”。14．5．6 如果有盈虧情況，庫房主管填寫盤點盈虧表，注明原因并提交上級部門審批。17． 與供方終止合作后，如果有往來賬款結算，最后一次結算將合同原件附在支出憑證后交公司財務部；如果無賬務往來，合同直接交公司法律顧問處存檔。20．3 投訴處理對于投訴建立投訴記錄，通過查詢和分析，找出問題的責任部門，根據問題的原因和客戶的要求，根據公司的相關政策和相關主管的批準，對投訴進行相應處理。22．5 輔5 輔助文件文件編號 ``````````````````````````````````````````````````````題目LOGIMP05 ````````````````````````````````````````````````````過程測量及監控`第五章：評審與改進第二十三節：內部審核質量手冊版本：A頁碼：1 共 2頁23．內部審核23．0 為確保質量體系持續地按照制定的方針，程序和外部要求來運作；改善質量體系的要求明確并見諸于行動，制定內部審核程序進行控制。到期后，責任人和監督人共同評估實施結果：如果未能完成，考慮是否更換責任人，修正完成時間，制定新的糾正措施等，繼續進行跟蹤。 24．3 評審內容：管理者代表組織評審，具體內容： 內部質量審核情況 客戶反饋 業務過程的業績和服務的符合性 預防/糾正措施實施情況 以往管理評審的跟進措施 員工和客戶改進建議 對質量體系文件進行評審，是否滿足方針和目標，經策劃的可能影響質量管理體系的更改 人力物力資源是否充分 供方表現24．4 評審報告編制管理評審報告：評審內容，評審結果，改進措施/實施部門/完成日期。22．3 糾正措施：如果評估結果出現以下三種情況，要立即制定糾正措施加以改正： 存在重大問題，影響了業務過程的實現； 月度目標未實現，而影響全年目標的實現； 主要考核指標