溝通技巧英文ppt課件(編輯修改稿)

　

【文章內容簡介】 g are guidelines for clarity ? Choose pithy,short,familiar,and conversational words. ? Proper punctuation make the writing clear. ? Insert example, illustration, tables, graphs, and other visual aids,if necessary. ? Make the message readable and understandable. ? Make correct sentences,and divide the message in properly sized paragraphs. COMMUNICATION SKILLS. Courtesy ? Everyone gains where courtesy reigns is a good age old slogan for written and oral munication. ? Courtesy is more important and advantageous in business writing than it is in face to face munication or conversation. ? Courteous message strengthen present relations and make new friends. ? Courtesy is a goodwill builder. Courtesy may be achieved by the following. ? Be truly tactful, thoughtful, and appreciative. ? Omit expressions that annoy, distress, or disparage. ? Answer all you mail promptly. ? Grant and apologize candidly. COMMUNICATION SKILLS. Correctness ? To be correctness in munication principle should be borne mind ? Use the correct level of language . ? Include only accurate facts words, and figures. ? Maintain acceptable writing mechanics . ? Apply the following qualities . ? Avoid switching from third person to 2nd person if you are writing in the third person don’t use l , am ,me ,we, you. ? Vary your sentence structure . ? There should be proper grammar , punctuation, spelling , and paragraphing. COMMUNICATION SKILLS. COMMUNICATION SKILLS ? The Four Fs required Good Communication: ? Focused ? Flexible ? Fast ? Friendly COMMUNICATION SKILLS. ? Composition of Communication: 07% Words 38% Voice Tonality 55% Body Language COMMUNICATION SKILLS COMMUNICATION SKILLS. COMPOSITION OF COMMUNICATION W o r d s 7 %Vo i c e T o n a l i ty 3 8 %B o d y L a n g u a g e 5 5 %COMMUNICATION SKILLS. BARRIERS OF COMMUNICATION 1. Language. 2. Perception. 3. Perception about munication. 4. Emotions, amp。 Attitude . 5. Environment. 6. NonVerbal Communication. 7. UnClarification Assumptions. 8. Improper Timings. 9. Filtering. 10. Size of Audience. COMMUNICATION SKILLS. PERCEPTION GUESS THE AGE OF WOMAN? COMMUNICATION SKILLS. PERCEPTION COMMUNICATION SKILLS. ? Misunderstanding arise due to: Problems in Developing the message. Problems in Transmitting the message. Problems in Receiving the message. Problems in Understanding the message. SECRETS OF COMMUNICATION COMMUNICATION SKILLS. SECRETS OF COMMUNICATION Misunderstanding! COMMUNICATION SKILLS. SECRETS OF COMMUNICATION ARC COMMUNICATION C A AFFINITY R REALITY COMMUNICATION SKILLS. COMMUNICATION SKILLS ? When Communication Fails: Mistakes are made. Misunderstanding Occur. Time is wasted. Problems are created. Relationships are strained. Or