商務英語視聽說答案解析(編輯修改稿)

　

【文章內容簡介】 ping and managing10) costeffective11) on time12) of good quality13) human and material resources14) training needs15) continuous improvementPart IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesKey:1. Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration。 Marketing。 Engineering。 Project Preparation。 AccountingVideo 2 Do you like your job?Key:1. selfemployed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2. NamesLikesDislikesJeromemaking a lot more money。 having lots of independence in doing thingsfeeling tired sometimesRobinhaving been to a lot of placestoo much traveling。 having very little time tospend with his familyColingood salary and benefitsnoisy work environment。 seldom having theopportunity to go outFranknew challenges。 a lot of experienceJanetmeeting a lot of new amp。 interesting peopleoften having dinner parties in the evening。 having little time with her family and babyScripts Unit 3 Part I WarmupGood afternoon. Today I’m here to talk about how to make effective business calls. Telephone munication is mon nowadays, therefore, how to 1) ensure smooth business munication gets increasingly important. Now I’d like to introduce some tips on making proper business calls. First, you should know 2) the purpose of your call in advance. Make sure you have 3) all the documents you’ll need before you dial. One important thing we should not overlook is time schedule. Try to 4) schedule a specific time for calls. Before you make the call, be sure that you get rid of 5) all distractions. For example, turn off the radio, television, etc. When making the call, listen carefully and 6) confirm that you have understood each point. Don’t pretend you have understood when you haven’t. Another thing we should keep in mind is: let other people speak and try to avoid 7) interruptions. Speaking slowly and clearly is important. Try to avoid 8) strong accent. Besides, make sure 9) you sound polite and agreeable. Remember that you should not argue! Use 10) the optional choice method, such as “Which is better, Monday or Tuesday?”, “Morning or afternoon?”, “Ten or eleven .”? And, of course, try to make your call brief. Avoid 11) lengthy calls. Additionally, don’t try to be funny—you may be misunderstood. The last tip you should bear in mind is to 12) smile while you are talking. Your listener can “hear” your smile.Part II Listening and SpeakingTask 1 Making a callScript: Key:F F T T F T F FTask 2 Leaving a message Key:Message Note