叮當客戶關系管理系統crm(編輯修改稿)

　

【文章內容簡介】 ......................................55 自定義分組 ...................................................................................................................55 叮當軟件 成就未來 上海富可信息技術發展有限公司 第 4 頁 / 共 64 頁 編輯打印 .......................................................................................................................55 電郵通 .....................................................................................................................................55 自定義分組 ...................................................................................................................55 郵件模板 .......................................................................................................................55 編輯發送 .......................................................................................................................55 短信通 .....................................................................................................................................55 自定義分組 ...................................................................................................................55 常用短語 .......................................................................................................................55 編輯發送 .......................................................................................................................55 客戶服務 ...........................................................................................................................................55 服務檔案 .................................................................................................................................55 主動 /響應服務 ..............................................................................................................55 客戶滿意度 .............................................................................................................................57 客戶反饋 .......................................................................................................................57 滿意度管理 ...................................................................................................................59 客服知識 .................................................................................................................................60 常見問題 .......................................................................................................................60 客服規范 .......................................................................................................................60 客戶積分 .................................................................................................................................60 單位積分 .......................................................................................................................60 聯系人積分 ...................................................................................................................61 客戶分析 ......................................................................................................................................61 業務分析 ................................................................................................................................61 客戶資料分析 .................................................................................................................61 客戶意向分析 .................................................................................................................61 跟進活動分析 .................................................................................................................62 合同分析 .........................................................................................................................62 客戶分析 ................................................................................................................................62 客戶分析 .........................................................................................................................62 服 務分析 ................................................................................................................................62 反饋分析 .........................................................................................................................62 報表分析 ................................................................................................................................63 業績報表 .........................................................................................................................63 知識資源 ......................................................................................................................................63 內部知識 ................................................................................................................................63 今日關注 ................................................................................................................................63 公共文件 ................................................................................................................................63 文件瀏覽 .........................................................................................................................63 文件管理 .........................................................................................................................63 我的人事 ......................................................................................................................................63 我的人事信息 ........................................................................................................................63 修改密碼