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溝通技巧英文ppt課件-資料下載頁(yè)

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【正文】 nods to show interest and attention. COMMUNICATION SKILLS. SMILE amp。 SILENCE: ? Smile amp。 Silence are two most powerful tools………. Smile is the way to Solve many problems……… Silence is the way to avoid many problems………… COMMUNICATION SKILLS. : ? Using the word AUDIENCE as an acronym: A nalysis : Who are they? How many will be there? ? U nderstanding: What is their knowledge of the subject? ? D emographics: What is their age, sex, educational background? ? I nterest: Why are they there? Who asked them to be there? ? E nvironment : Where will I stand? Can they all see amp。 hear me? ? N eeds :What are their needs? What are your needs as the speaker? ? C ustomized: What specific needs do you need to address? ? E xpectations : What do they expect to learn or hear from you? ? Develop :specific questions which fit into each of these eight categories and ask the client or audience to tell you what they want. Essentially, ask them what they need and give it to them. COMMUNICATION SKILLS. ATTITUDE When you change your thinking, you change your belief。 when you change your belief, you change your expectations。 when you change your expectations, you change your behaviour。 when you change your behaviour, you change your attitude。 when you change your attitude, you change your life. (Eisenhower) COMMUNICATION SKILLS. LISTENING COMMUNICATION SKILLS. LISTENING “The other half of munication skills……… . and an essential key to increasing your results.” COMMUNICATION SKILLS. When you rearrange the letter LISTEN, what word do you get? COMMUNICATION SKILLS. COMMUNICATION SKILLS. ? LISTENING ? You will always learn more by listening than by speaking. ? Most people need and want someone who will listen to them with individual attention. COMMUNICATION SKILLS COMMUNICATION SKILLS. ? LISTENING ? Listen 85 percent of the time, speak 15 percent, your whole world will shift, and you will learn more, too. People value a good listener. COMMUNICATION SKILLS COMMUNICATION SKILLS. ? Active Listening: Focus attention on speaker amp。 avoid any distraction. Maintain eye contact. Conformity of feelings. Listen for Central Ideas. Match body language amp。 voice tone. COMMUNICATION SKILLS COMMUNICATION SKILLS. LISTENING GUIDELINE: LISTEN PHYSICALLY: LISTEN MENTALLY: THE FLOWER FORMULA: ? THE FLOWER FORMULA: ? F=FACE THE OTHER PERSON DIRECTLY. ? L=LEAN TOWARDS THE SPEAKER. ? O=OPEN YOUR NOT CROSS YOUR ARMS/LEGS. ? W=WATCH THE GOOD EYECONTACT. ? E=ENERGIZE YOUR LISTENING. DO NOT STAND /SIT RIGIDLY. ? R=RELAX WHILE YOU SHOWING TENSION. COMMUNICATION SKILLS. K = KEEP I = IT S = SHORT amp。 S = SIMPLE COMMUNICATION SKILL COMMUNICATION SKILLS.

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