ibm：it服務管理／itil概念簡介-資料下載頁

　　

【正文】 blue = Locked elementsIndications in black = Optional elements問題管理流程包括問題控制， …34? Title/subtitle/confidentiality line: 10pt Arial Regular, whiteMaximum length: 1 lineInformation separated by vertical strokes,with two spaces on either side? Copyright: 10pt ArialRegular, whiteTemplate release: Oct 02For the latest, go to IBM Global Services169。 2022 IBM CorporationOptional slide number: 10pt Arial Bold, whiteIndications in green = Live content Indications in white = Edit in masterIndications in blue = Locked elementsIndications in black = Optional elements… ，錯誤控制，以及 …35? Title/subtitle/confidentiality line: 10pt Arial Regular, whiteMaximum length: 1 lineInformation separated by vertical strokes,with two spaces on either side? Copyright: 10pt ArialRegular, whiteTemplate release: Oct 02For the latest, go to IBM Global Services169。 2022 IBM CorporationOptional slide number: 10pt Arial Bold, whiteIndications in green = Live content Indications in white = Edit in masterIndications in blue = Locked elementsIndications in black = Optional elements… 主動問題管理主動問題管理通過改進基礎架構防止突發(fā)事件的發(fā)生。主動問題管理包括：216。Trend analysis ? recurring Problems or Incidents? PostChange incidents or Problems? Beginning faults216。Targeting Preventive actions? Alternative CIs? Minimizing single point of failures? improved procedures? Research other sources of knowledge about known errors36? Title/subtitle/confidentiality line: 10pt Arial Regular, whiteMaximum length: 1 lineInformation separated by vertical strokes,with two spaces on either side? Copyright: 10pt ArialRegular, whiteTemplate release: Oct 02For the latest, go to IBM Global Services169。 2022 IBM CorporationOptional slide number: 10pt Arial Bold, whiteIndications in green = Live content Indications in white = Edit in masterIndications in blue = Locked elementsIndications in black = Optional elements變更管理 (Change Management)確保通過標準化的手段和流程有效的控制和處理所有變更，最小化變更相關突發(fā)事件的影響，提升日常運作的效率。問題管理(包括幫助臺 )167。突發(fā)事件控制167。問題控制167。錯誤控制變更管理167。標準變更167。緊急變更167。簡單變更配置管理服務水平管理(包括應急規(guī)劃 )可用性管理 容量管理成本管理?接收?分類?授權和規(guī)劃?協(xié)調?信息管理37? Title/subtitle/confidentiality line: 10pt Arial Regular, whiteMaximum length: 1 lineInformation separated by vertical strokes,with two spaces on either side? Copyright: 10pt ArialRegular, whiteTemplate release: Oct 02For the latest, go to IBM Global Services169。 2022 IBM CorporationOptional slide number: 10pt Arial Bold, whiteIndications in green = Live content Indications in white = Edit in masterIndications in blue = Locked elementsIndications in black = Optional elements主要概念216。變更（ Change ） – 導致一項或多項 IT基礎架構 CI狀態(tài)變化的一個行動。216。變更請求 (Request For Change, RFC)216。變更顧問委員會 (Change Advisory Board, CAB)38? Title/subtitle/confidentiality line: 10pt Arial Regular, whiteMaximum length: 1 lineInformation separated by vertical strokes,with two spaces on either side? Copyright: 10pt ArialRegular, whiteTemplate release: Oct 02For the latest, go to IBM Global Services169。 2022 IBM CorporationOptional slide number: 10pt Arial Bold, whiteIndications in green = Live content Indications in white = Edit in masterIndications in blue = Locked elementsIndications in black = Optional elements變更管理協(xié)調變更的各個階段，但不負責變更的內容39? Title/subtitle/confidentiality line: 10pt Arial Regular, whiteMaximum length: 1 lineInformation separated by vertical strokes,with two spaces on either side? Copyright: 10pt ArialRegular, whiteTemplate release: Oct 02For the latest, go to IBM Global Services169。 2022 IBM CorporationOptional slide number: 10pt Arial Bold, whiteIndications in green = Live content Indications in white = Edit in masterIndications in blue = Locked elementsIndications in black = Optional elements變更管理變更突發(fā)事件問題 基礎架構提取變更請求客戶 /用戶變更請求實施運作40? Title/subtitle/confidentiality line: 10pt Arial Regular, whiteMaximum length: 1 lineInformation separated by vertical strokes,with two spaces on either side? Copyright: 10pt ArialRegular, whiteTemplate release: Oct 02For the latest, go to IBM Global Services169。 2022 IBM CorporationOptional slide number: 10pt Arial Bold, whiteIndications in green = Live content Indications in white = Edit in masterIndications in blue = Locked elementsIndications in black = Optional elements發(fā)布管理 (Release Management)進行軟件、硬件的規(guī)劃、設計、建設、配置和測試，為生產環(huán)境創(chuàng)建一系列發(fā)布組件問題管理(包括幫助臺 )167。突發(fā)事件控制167。問題控制167。錯誤控制變更管理167。標準變更167。緊急變更167。簡單變更配置管理服務水平管理(包括應急規(guī)劃 )可用性管理 容量管理成本管理發(fā)布管理?管理 DSL(軟件庫 )?DHL(硬件庫）?軟件分發(fā)和實施?信息管理41? Title/subtitle/confidentiality line: 10pt Arial Regular, whiteMaximum length: 1 lineInformation separated by vertical strokes,with two spaces on either side? Copyright: 10pt ArialRegular, whiteTemplate release: Oct 02For the latest, go to IBM Global Services169。 2022 IBM CorporationOptional slide number: 10pt Arial Bold, whiteIndications in green = Live content Indications in white = Edit in masterIndications in blue = Locked elementsIndications in black = Optional elements發(fā)布的主要種類167。 按規(guī)模分類緊急發(fā)布（ emergency fix）－少量對已知錯誤的更正和快速實施的解決方案小規(guī)模發(fā)布－一定數(shù)量的改進和對已知錯誤的更正大規(guī)模發(fā)布－一般是新的軟硬件的首次發(fā)布或者是對現(xiàn)有構架的功能作出重大改進。167。 按種類分類全發(fā)布－指發(fā)布一套完整的程序，包括那些沒有變更的部分Delta發(fā)布－發(fā)布僅含少量變更時，使用 Delta發(fā)布包發(fā)布－一組軟件的發(fā)布，相互有依賴和關聯(lián)的發(fā)布42? Title/subtitle/confidentiality line: 10pt Arial Regular, whiteMaximum length: 1 lineInformation separated by vertical strokes,with two spaces on either side? Copyright: 10pt ArialRegular, whiteTemplate release: Oct 02For the latest, go to IBM Global Services169。 2022 IBM CorporationOptional slide number: 10pt Arial Bold, whiteIndications in green = Live content Indications in white = Edit in masterIndications in blue = Locked elementsIndications in black = Optional elements主要概念216。定義性軟件庫 (Definitive Sof