全國旅游院校飯店服務技能大賽方案-資料下載頁

【導讀】強高技能人才工作的意見》精神，深入實施科教興國戰略，提高全國旅游院校飯店管理專業學生的技能水平，加快技能人才培養，全國旅游院校飯店服務技能大賽。下簡稱組委會），組織領導此次大賽活動。組委會下設評審委員會、監審委員會和辦公室。大賽英語題目由組委會以國家職業標準高級工以上知識和技能要求為基礎，結。技能等級；由中國旅游協會授予“技能大賽優秀選手”榮譽稱號。。計算，超過1分鐘不予計分）。靠近裁判一頭為床頭。選手操作位置不限。被套中心不偏離床中心（偏2厘米以內不扣分，比賽中所有操作必須按順時針方向進行。

　　

【正文】 ( “愛情故事 ” 和 “燙熱之吻 ” 互不相同 。 ) 76. Make it two, please. (在給我來一杯。 ) 77. Please bring me a pot of hot coffee. (請給我一壺熱咖啡。 ) 78. Do you honor this credit card? (你們接受這張信用卡嗎 ？ ) 79. Please page Mr. in the bar for me. (請叫一下在酒吧里的李先生。 ) 80. There is difference between “Burning Sun” (雞尾酒名 ) and “Dance of Bright Sun” (雞尾酒名 ). ( “烈日驕陽 ” 和 “艷陽之舞 ” 之間有不同點。 ) 題型三 情景對話 （一） 客房服務員（ 中式鋪床 ） 1. If the guest wants to make an international call, how would you tell him? (Dial 9(or other number) first and then your country code, city code and the number you want.) 2. If the guest es to you and says he/she can not open the door, what would you do? ( I would go with him to him room to have a check. And have his key changed if necessary ) 3. When the guest asks you to take her clothes for laundry by phone, what would you say? (I will pick up your laundry soon and may I have your room number?) 4. When you are going to clean the room for the guest, and the guest tells you it is not convenient for him now, what would you do? (I’ll ask the guest when it will be convenient and note it down in the logbook.) 5. When the guest calls the housekeeping service center, and wants an extra pillow, what would you say? (We will send one to you immediately, and may I have your room number?) 6. If the guest calls the housekeeping service center, and says he/she is very cold, how would you do? (I’ll tell the guest there is a blanket or quilt in the closet, or I’ll send him/her an extra blanket or quilt.) 7. When you are going to make turndown service for the guest, but the guest is working, what would you do? ( I would ask the guest if it is ok to do now, if not, when it will be convenient.) 8. If the guest calls the service center and says the bulb in his room is broken, what would you do? (I’ll apologize to the guest and tell him/her the electrician will be there soon.) 9. How would you introduce your guestroom to the guest? (I would tell the guest about the equipment, the views, the service guide, and security of the guestroom) 10. If the guest es to tell you that his room is smoky and he wants to change it. But you do not have another room available. What would you do to solve the problem? (I would first apologize for it and explain the situation to him and help him get rid of the smell by opening the window and cleaning the air.) (二 ) 餐廳服務員（ 中餐宴會擺臺 ） 11. You are the waiter/waitress, and you want the guest to sign the bill, what should you say? (Would you please sign the bill, sir/madam?) 12. What would you say to the guest if you want to confirm his/her reservation? (May I confirm your reservation, sir/madam?) 13. What would you say to confirm the guest’s order? (May I repeat your order now?) 14. What is “Mapo Tofu”?(Mapo Tofu is spicy bean curd, it is a classical Chinese dish.) 15. When a guest calls to reserve a private room for dinner, what information do you have to know? (I have to know the date and time for the reservation, how many persons, and if there is any special requirement) 16. If the guest made a plaint about the dish, how would you do? (I would apologize to the guest, find out the reason, and change the dish or give him discount according to the situation.) 17. How would you introduce your restaurant to the guest? (I would tell the guest the business hours of the restaurant, the specialty, the popular dishes, the taste and so on.) 18. How would you introduce your restaurant to the guest? (I would tell him about the business hours, the specialties, and the special programs and so on) 19. When the guest finishes his dinner, and you want to know his suggestion, what would you say? （ I would ask the guest whether he has enjoyed the dinner or whether there is anything the hotel can do to improve.） 20. If the guest wants to have something which your restaurant doesn’t have, what would you say to him? ( Sorry sir. This is not available in our restaurant. But can I suggest some ...?) (三 ) 餐廳服務員（ 西餐宴會擺臺 ） 21. After the guest pays the bill, and you want to express your good wishes, what would you say? (Thank you for your having chosen our restaurant and have a good time staying in our hotel.) 22. If the guest wants to know the business hours for breakfast, what would you say? ( The breakfast is served from 6:00 am to 10:00 am ) 23. If you learned that the guest would leave the hotel very early next morning. What suggestion would you give him? (I would suggest him to have his bills paid in the night in case there is hurry in the morning.) 24. What would you say to someone who walks into your restaurant for a meal? (Wele to our restaurant. Do you have a reservation?) 25. When the guest orders the beefsteak, what do you have to pay attention to? (How would the guest like it done: well done or rare.) 26. If you find that the guest leaves the restaurant without paying his bill, what would you do? (I would go and politely tell him that he has fotten to pay his bill.) 27. If the guest es to the Western Restaurant for Chinese food, what would you do? (I would say sorry to him and tell him where to go to have Chinese food.) 28. If the restaurant is full when the guest es, what would you say to the guest? (I would say “we are very sorry, but there is no seat available at the moment. Could you please just wait for a moment?”) 29. If the guest takes out his cigarette and starts smoking in a nonsmoking area in the restaurant, what would you do? ( I would go to him and politely tell him that this is a nonsmoking area and ask him to smoke in the smoking area.) 30. While you are on duty. What would you say if the guest invites you to a drink? (I would tell him that I am working. So I’m not supposed to accept the guest’s invitation. But I would th