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【正文】 ......................................13 網(wǎng)絡(luò)拓?fù)浣Y(jié)構(gòu) ..................................................................................................................13 方案 1.......................................................................................................................13 方案 2.......................................................................................................................13 服務(wù)器方案 ......................................................................................................................13 服務(wù)器選型 ..............................................................................................................13PC 級(jí)服務(wù)器 ..................................................................................................................13UNIX 服務(wù)器 .................................................................................................................13 工作站選型 ..............................................................................................................13 系統(tǒng)完全方案 ..........................................................................................................13 UPS 方案 .................................................................................................................13 網(wǎng)絡(luò)方案 ..........................................................................................................................13 網(wǎng)絡(luò)建設(shè)目標(biāo) ..........................................................................................................136 / 125 網(wǎng)絡(luò)方案選擇 ..........................................................................................................13 數(shù)據(jù)庫(kù)方案 ......................................................................................................................13 SQL Server 數(shù)據(jù)庫(kù) ..................................................................................................13性能 ................................................................................................................................13系統(tǒng)要求 ........................................................................................................................13 Oracle8i....................................................................................................................13特點(diǎn) ......................................................................................................................................13 數(shù)據(jù)庫(kù)系統(tǒng)結(jié)構(gòu) ......................................................................................................13 財(cái)務(wù)軟件方案 ..................................................................................................................13 關(guān)鍵技術(shù) ..........................................................................................................................13 柔性構(gòu)件技術(shù) ..........................................................................................................13 客戶(hù)關(guān)系管理（CRM） .........................................................................................13客戶(hù)關(guān)系管理的基本概念 ............................................................................................13（1）客戶(hù) ........................................................................................................................13（2）客戶(hù)關(guān)系 ................................................................................................................13（3）客戶(hù)關(guān)系管理 ........................................................................................................13（4）客戶(hù)關(guān)系管理應(yīng)用軟件 ........................................................................................13客戶(hù)關(guān)系管理的應(yīng)用范圍 ............................................................................................13 Call Center 實(shí)現(xiàn)方案建議 ......................................................................................13Call Center 概念 ............................................................................................................13（1）第一代呼叫中心 ....................................................................................................13（2）第二代呼叫中心 ....................................................................................................13（3）第三代呼叫中心 ....................................................................................................13呼叫中心系統(tǒng)的設(shè)計(jì)思路 ............................................................................................13呼叫中心的系統(tǒng)功能 ....................................................................................................13（1）系統(tǒng)接入部分 ........................................................................................................13（2）CTI 平臺(tái)部分 ........................................................................................................13（3）應(yīng)用軟件系統(tǒng)部分 ................................................................................................13（4）系統(tǒng)后端部分 ........................................................................................................13 GIS/GPS 應(yīng)用 ..........................................................................................................139 系統(tǒng)實(shí)施方案 ..........................................................................................................................13 實(shí)施規(guī)劃 ..........................................................................................................................13 第一階段實(shí)施規(guī)劃 ..................................................................................................13 第二階段實(shí)施規(guī)劃 ..................................................................................................13 第三階段實(shí)施規(guī)劃 ..................................................................................................13 實(shí)施過(guò)程 ..........................................................................................................................13 第一階段：前期 ......................................................................................................13