某汽車公司品質系統簡介(英文版)-資料下載頁

　　

【正文】 r e a / E l e m e n t sB o d y Pa i n t F i n a l PD A / N O VA CN e w Q I T DA r e a / E l e m e n t s GT B D T B D T B D31 QOS 總表 3/3 R Y G R Y G R Y G R Y GT i m e D a t a M g m t . G G G GV a r i a b i l i t y R e d u c t i o nV R T / V F G GT o o l V e r i f i c a t i o n GI n c o m i n g M a t e r i a l Y P r o c e s s C o n t r o l /B u i l d I n s p e c t i o nP r o c e s s G G R e p a i r S y s t e m GQ u a l i t y A c c e p t a n c eC r i t e r i a G GQ O S A c t i v i t y / E l e m e n t R / Y / G R a t i n g24 25 26 27V O e Q O SE l e m e n tA PQ P MC PVT R e c 39。 g / I n s p32 QOS FAP Assessment Result FLH element level: (Full Level: 4) . VO total plant summary status for reference: The level of FLH is better than VO plants in the US. T o ta l Pl a n t Q O S R e s u l ts % R / Y / G76%87%20%10%4% 3%0%20%40%60%80%100%VO Q O 1 s tQ tr 2 0 0 2 F L H 1 s t A s s e s s m e n tRedY e l l o wG r e e n33 Ford Lio Ho Quality Improvement Flow Diagram 34 5. TGW Reduction – VRT / SAQ ? TGW (Things Gone Wrong): 問題點 ,故障情況 ? VRT (Variability Reduction Team) ?a structured process to drive quality improvement focused on customer expectations. ? SAQ (Single Agenda for Quality) ?a systematic matrix to prioritize Customer Concerns based on internal and external indicators. 35 VRT Organization Meeting Date Champion Team Leader SubSystem / GQRS Category . Power Category Tue. Ringo Lin Mike Chang Exterior Paint Corrosion Vehicle exterior, (Paint issues) James Wang Body Exterior Trim / Bumper Vehicle exterior (Exclude Wind noise, Water leaks) Steve Tang Interior Trim, Water leakage, Squeaks and rattles Vehicle interior Water leaks Sqk Rat Wed. Richard Chen . Lee Mirror, Seating Restraints Mirror Seats Fred Hsu E A(1) Wiper, Elec. Accessory Feature Controls (Exterior) . Yang E A(2) IP, Lighting, E/C Feature Controls (Interior) IP, Sound system 36 VRT Organization Meeting Date Champion Team Leader GQRS Category . Power Category Thu. . Li . Hsieh Wind Noise NVH Wind noise NVH . Rau Mechanism Vehicle interior (Mechanisms) John Lin Steering / Handling Ride Ride, Handling Braking Fri. . Yang . Wen Temperature Control HVAC Jack JAo Brakes Ride, Handling Braking . Wu Powertrain System Engine Transmission 37 6. TGR – Kano Model ? TGR (Things Gone Right): Surprise Delight 取悅 ,喜愛 ? Traditional, OneDimensional Thinking Dissatisfied Satisfied User’s Perception Insufficient Sufficient Physical State 38 TGR – Kano Model Exciting Quality (Surprise Delight – High % BTE – Better Than Expected /TGR) Performance Quality (Attributes – Product Building Blocks Of Customer Satisfaction, And some High % BTE) Basic Quality (TGW Inhibitors) Customer Satisfaction Degree of Achievement x y 39 Review – Quality System 1. Total Quality Excellence – Company Policy Letter . 2. Brief History of FLH Quality Management 3. Quality Arrow (Quality is Job1) 4. QS9000/ISO 14001 System/Quality Operating System 5. TGW Reduction / VRT / SAQ 6. TGR / Kano Model 40 QA – Quality System 謝謝 ! 41 謝謝觀看 /歡迎下載 BY FAITH I MEAN A VISION OF GOOD ONE CHERISHES AND THE ENTHUSIASM THAT PUSHES ONE TO SEEK ITS FULFILLMENT REGARDLESS OF OBSTACLES. BY FAITH I BY FAITH