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品質漫談(ppt57)-品質管理-文庫吧

2026-06-30 16:34 本頁面

【正文】 ssurance ?Inspection Quality Assurance ?Inventory Quality Assurance ?Documentation Quality Assurance I II III IIII Quality Manual (the policy, goals) Quality Procedure (Who/When/What to do) Operation Instruction (How to do) Records / Files (the Evidence) Quality System Documentation Level 1 Level 3 Level 4 Quality Manual Standard Operation Procedures Working Instructions Forms amp。 Checklists Business Processes Level 2 Description of QMS Processes Activities Records Documentation Structure BestinClass Approach ? Customer focused anization ? Leadership ? Involvement of people ? Process approach ? System approach to management ? Continual Improvement ? Factual approach to decision making ? Mutually beneficial supplier relationship(s) Source: ISO 9001:2020 ISO 9001:2020 Management Principles Customer Expectations Customer Requirements Quality/Business Objectives Quality/Business Planning Processes Customer Focus: Links Between Customer Expectations and Processes Customers Customers Customers Customers Management responsibility Measurement, analysis and improvement Resource management Requirements Satisfaction Product Product realization Input Output Continual improvement of the quality management system Continual improvement of the quality management system Key Valueadding activities Information flow Plan / Act Plan Do Check / Act ISO 9001:2020 Process Model Relationship Relationship Satisfaction Requirements 不足夠足夠不滿意滿意 KANO 如以變異數 Cpk的觀點來看世界為了不遲到其實你可以有幾個方案 1 Cp高 Cpk低永遠提早到或永遠晚到 2 Cp低 Cpk低偶爾遲到偶爾早到 3 Cp高 Cpk高永遠準時到實際與理論必須經過智慧來整理 Quality Function C0 C1 C2 C3 C4 C5 C6 Mass Production Production Verification Product Stability Design Verification Plan Proposal QA QC Control Plan Prod

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