汽車銷售服務(wù)有限公司售后服務(wù)部崗位指導(dǎo)手冊(cè)(已修改)

　

【正文】 濟(jì)源市盛達(dá)汽車銷售服務(wù)有限公司 濟(jì)源市盛達(dá)汽車銷售服務(wù)有限公司 售后服務(wù)部 崗 位 指 導(dǎo) 手 冊(cè) 銷售部：即從事公司銷售服務(wù)工作的綜合性管理部門，是公司編制的獨(dú)立職能部門。銷售部是公司的生命線，是重要的品牌形象窗口。 濟(jì)源市盛達(dá)汽車銷售服務(wù)有限公司 目錄 一、組織機(jī)構(gòu)圖 .......................................................................................................................................4 二、崗位編制圖 .......................................................................................................................................5 三、銷 售部職權(quán) .......................................................................................................................................7 四、銷售部各崗位職務(wù)說(shuō)明書及崗位培訓(xùn)考核表 ......................................................................................8 (一 ) 銷售總監(jiān)崗位職務(wù)說(shuō)明書及崗位培訓(xùn)考核表 ............................................................................8 銷售總監(jiān)職 務(wù)說(shuō)明書 .............................................................................................................8 銷售 總監(jiān) 崗位培訓(xùn)考核表 .................................................................................................... 10 (二 ) 零售經(jīng)理崗位職務(wù)說(shuō)明書及崗位培訓(xùn)考核表 .......................................................................... 11 零售經(jīng)理職務(wù)說(shuō)明書 ........................................................................................................... 11 零售經(jīng)理 崗位培訓(xùn)考核表 .................................................................................................... 13 (三 ) 二手車經(jīng)理崗位職務(wù)說(shuō)明書及崗位培訓(xùn)考核表 ...................................................................... 14 二手車經(jīng)理職務(wù)說(shuō)明書 ....................................................................................................... 14 二手車經(jīng)理崗位培訓(xùn)考核表 ................................................................................................ 16 (四 ) 關(guān)鍵客戶經(jīng)理崗位職務(wù)說(shuō)明書及培訓(xùn)考核表 .......................................................................... 17 關(guān)鍵客戶經(jīng)理職務(wù)說(shuō)明書 .................................................................................................... 17 關(guān)鍵客戶經(jīng)理崗位培訓(xùn)考核表 ............................................................................................. 19 (五 ) 銷售顧問(wèn)崗位職務(wù)說(shuō)明書及培訓(xùn)考核表 ................................................................................. 20 銷售顧問(wèn)職務(wù)說(shuō)明書 ........................................................................................................... 20 銷售顧問(wèn)崗位培訓(xùn)考核表 .................................................................................................... 22 (六 ) 銷售計(jì)劃與控制專員崗位職務(wù)說(shuō)明書及培訓(xùn)考核計(jì)劃表 ........................................................ 23 銷售銷售計(jì)劃與控制專員職務(wù)說(shuō)明書 .................................................................................. 23 銷售銷售計(jì)劃與控制專員職崗位培訓(xùn)考核表 ........................................................................ 25 (七 ) 關(guān)鍵客戶專員崗位職務(wù)說(shuō)明書及培訓(xùn)考核計(jì)劃表 ................................................................... 26 關(guān)鍵客戶專員職務(wù)說(shuō) 明書 .................................................................................................... 26 關(guān)鍵客戶專員崗位培訓(xùn)考核表 ............................................................................................. 28 (八 ) 內(nèi)訓(xùn)師崗位職務(wù)說(shuō)明書及崗位培訓(xùn)考核表 ............................................................................. 30 (九 ) 前臺(tái)接待崗位職務(wù)說(shuō) 明書及崗位培訓(xùn)考核表 .......................................................................... 32 (十 ) 銷售 PDI 崗位職務(wù)說(shuō)明書及崗位培訓(xùn)考核表 ......................................................................... 33 (十一 ) 銷售支持崗位職務(wù)說(shuō)明書及崗位培訓(xùn)考核表 ...................................................................... 34 (十二 ) 試乘試駕專員崗位職務(wù)說(shuō)明書及崗位培訓(xùn)考核表 ............................................................... 34 (十三 ) 二手車經(jīng)理崗位職務(wù)說(shuō)明書及崗位培訓(xùn)考核表 ................................................................... 34 業(yè)務(wù)主管、業(yè)務(wù)助理、業(yè)務(wù)支持崗位說(shuō)明書 ........................................................................ 34 業(yè)務(wù)主管、業(yè)務(wù)助理、業(yè)務(wù)支持崗位培訓(xùn)考核表 ................................................................. 36 五、各崗位工作流程及標(biāo)準(zhǔn) .................................................................................................................... 43 (一 ) 二手車置換流程及工作標(biāo)準(zhǔn) .................................................................................................. 43 二手車置換流程 ....................................................................................................................... 43 二手車置換流程工作標(biāo)準(zhǔn) ......................................................................................................... 44 (二 ) 試乘試駕工作流程及標(biāo)準(zhǔn) ...................................................................................................... 45 試乘試駕工作流程 .................................................................................................................... 45 試乘試駕工作標(biāo)準(zhǔn) .................................................................................................................... 46 (三 ) 客戶電話投訴處理流程及標(biāo)準(zhǔn) ............................................................................................... 48 客戶電話投訴處理流程 ............................................................................................................. 48 客戶電話投訴處理 標(biāo)準(zhǔn) ............................................................................................................. 49 (四 ) 銷售流程及工作標(biāo)準(zhǔn) ............................................................................................................. 51 銷售流程 .................................................................................................................................. 51 銷售流程工作標(biāo)準(zhǔn) .................................................................................................................... 52 (五 ) 銷售銷售計(jì)劃與控制專員訂車流程及工作標(biāo)準(zhǔn) ...................................................................... 57 濟(jì)源市盛達(dá)汽車銷售服務(wù)有限公司 銷售銷售計(jì)劃與控制專員訂車流程 ........................................................................................... 57 銷售銷售計(jì)劃與控制專員訂車流程工作標(biāo)準(zhǔn) .......................................................