物流公司質量手冊(更新版)

　　

【正文】 質量管理體系的持續改進。`第二章：管理職責第五節：質量方針質量手冊版本：A頁碼：1 共 1 頁5．質量方針5．1 質量方針索通公司質量方針：遵守國家法律、法規，為顧客提供方便、快捷、準確的服務和優質的商品，并持續改進，滿足顧客需求。`第一章：介紹第一節：目錄質量手冊版本：A頁碼：1 共 1 頁章節 `````````````題目```````````````````````````````````````````` 版本```一 ``````````````介紹 ````1 ``````````````目錄 ````````````````````````````````````````````A````2 ``````````````質量手冊修改記錄```````````````````````````````` A````3 ````````````` 部門簡介 ````````````````````````````````````````A````4 ``````````````質量手冊的介紹與控制```````````````````````````` A``二 ```````````````管理職責````5 ``````````````質量方針 ````````````````````````````````````````A````6 ``````````````策劃 ````````````````````````````````````````````A````7 ``````````````質量管理體系(1)(2)```````````````````````````````A````8 ``````````````職責權限(1)(2)(3)````````````````````````````````A````9 ``````````````內部溝通```````````````````````````````````````` A````10 `````````````文件（記錄）控制(1)(2)```````````````````````````A``三 ```````````````資源管理````11 `````````````人力資源(1)(2)`````````````````````````````````` A````12 `````````````物力資源 ````````````````````````````````````````A``四 ```````````````產品實現````13 `````````````貨物入庫```````````````````````````````````````` A````14 `````````````貨物貯存(1)(2)(3)````````````````````````````````A````15 `````````````貨物出庫 ````````````````````````````````````````A````16 `````````````發貨管理```````````````````````````````````````` A````17 `````````````供方管理```````````````````````````````````````` A````18 `````````````檢測設備維護```````````````````````````````````` A````19 `````````````退換貨管理 ``````````````````````````````````````A``五 ```````````````評審與改進````20 `````````````客戶投訴處理```````````````````````````````````` A````21 `````````````客戶滿意度調查 ``````````````````````````````````A````22````````````` 過程監控```````````````````````````````````````` A````23 `````````````內部審核(1)(2) ``````````````````````````````````A````24 `````````````管理評審 ````````````````````````````````````````A``六 ```````````````ISO9001：2000年標準與公司質量體系對照表(1)(2)(3)`A`第一章：介紹第二節：質量手冊修改記錄質量手冊版本：A頁碼：1 共 1 頁2．質量手冊修改記錄序號章節版本修改內容審批/日期1所有章節A發布并實施該質量手冊為索通公司所有，未經管理者代表的書面批準，任何人不得將該手冊或其復印/影印件或軟件等或部分摘錄以任何方式泄露給第三方。 在所有的貨物入庫或重新入庫時，必須根據檢驗準則進行產品檢驗 為確保所制定的流程和文件能夠符合實際運作情況，明確所需記錄對所有質量記錄進行控制和管理。7．3 按照ISO9001：2000年質量管理體系標準的要求，北京環亞運商有限公司必須建立 文件化的質量體系。`第二章：管理職責第十節：文件（記錄）控制質量手冊版本：A頁碼：1 共 1頁10．10．1．4 作廢處理防止作廢文件的非預期使用，若因任何原因而保留作廢文件時，對這些文件應該在封面上加蓋紅色“作廢”章10．1．5 表格和外來文件管理表格和外來文件需要建立文件一覽表，經理或部門主管批準使用，同時控制文件的質量和分發狀況。11．2．2 轉崗培訓對于轉崗員工，應制定新崗位的培訓計劃`第第三章：資源管理第十一節：人力資源管理質量手冊版本：A頁碼：2 共 1頁11． 人力資源管理（續）11．2．4 效果評估培訓后，通過當場提問，問卷考試，實施后評估，對被培訓人員的調查等方式進行培訓效果的評價，作好記錄。12. 4 資源評審通過管理評審，確認現有資源是否足夠，如果發現不足，應通過購買或租賃等方式予以滿足。14．1 貨物的存儲和碼放：14． 貨物經驗收入庫以后，要根據貨物的型號進行碼放，原則上同一種貨物要碼放于同一庫區，以便對貨物進行集中管理。14．4．2 庫區嚴禁煙火，進入倉庫一律不準帶火種，如火機、火柴等。財務人員如果對盤點結果有疑問，庫房經查詢后給予說明。16．2 數據統計發貨后在月運輸統計表上記錄所有貨物承運信息，用來統計運費及進行運輸相關分析。17． 如果在合作的過程中發生重大的事故，屬于供方責任，必須馬上終止合作并追究損失。18．5 輔助文件文件編號 ```````````````````````````````````````````````````````題目LOGFAC01 `````````````````````````````````````````````````````檢測設備的維護`第四章：產品實現第十九節：退換貨管理質量手冊版本：A頁碼：1 共 1頁`19．退換貨管理19．0 退換貨管理為確保物流部門依據廠商的政策履行對客戶的承諾，向客戶提供良好服務，同時保證退換貨操作準確及時地進行，物流部制定退換貨程序。 屬于建議，分析是否有價值，填寫客戶建議處理表，制定改進措施并追蹤實施。21．3 調查分析將調查結果進行統計分析，計算各調查項目下滿意度的分布情況，分析客戶不滿意的主要原因，同時與歷史數據對比，觀察發展趨勢，將分析數據寫入調查分析報告。22．4 監控結果處理對每個目標的結果，在墻報欄中進行張貼，實現部門內部的溝通；內容包括當月情況和累計表現；如員工有建議，可通過電子郵件的形式向相關主管聯系，將過程監控的結果進行趨勢分析并提交管理評審。23．6 末次會議在末次會議上，說明該部門一些良好措施，發現的問題，糾正措施與實施時間，無法解決的問題，報請管理者代理。24．5 跟蹤改進根據改進措施規定的完成時間進行跟蹤，促使責任人按時完成。