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【正文】 a little concerned that he/she will go overboard and collect much more information than you need, wasting time in the process. 你受命為銷售部挑選一種新的電腦系統。為了做最佳的決定，你需要價格、兼容性、軟件、硬件、以及維修保養的合同，以及其它一切的變數。你準備把基礎工作布置給Jay，盡管你知道Jay的經歷可以幫你找到你的需要，但你還是有點擔心他做過了，浪費了許多時間做一些沒必要的工作。Situation 情景DYou’re way behind schedules on producing the pany’s annual report. You know that if you can get the word processing from all the other departments coordinated, you can move ahead with other tasks. You decide to put one of the best procedures in the word processing area, Aaron/Erin, in charge of pulling together all the other departments’ work. While you know he/she will do an excellent job, you also know it will put him/her in authority for a brief time over his/her peers. You are concerned about the problems this might cause. 你在完成公司年度報告時有些滯后。你知道如果你能從相關部門得到文字處理的內容，你就可以騰出手來做其它的任務。你決定由Aaron/Erin來負責統籌其它部門的工作。你相信他/她會出色完成任務，為此需要讓他們領導其它同事一段時間，但同時你擔心會因此造成一些問題。APPENDIX C: EXERCISE 4Apply the video’s teaching points on discipline to the following example. After you’ve read through it, we’ll discuss how you’d approach the problem. 把錄像中的有關紀律的教學要點聯系到下列例子中。在你讀過后，我們再討論你是如何解決該問題的。Robert Kramer has always been one of the best performers in your department. He’s highly results oriented and yet is a “team player,” always there when his coworkers need a helping hand. Lately, his performance has slipped. He’s missed his three deadlines this month and the work he has gotten in has been sloppy. His last report had four calculation errors and was missing the executive summary for which you had asked. When you talked to him two weeks ago about the change in his performance, he made an earnest pledge to change. Unfortunately, that’s not happening, and today he missed another deadline. 你部門表現最好的員工之一Robert Kramer是一個追求結果的人，同時也是一個富有‘團隊精神’的人，在別人需要時總是能提供協助。最近，他的表現有所滑坡。本月他錯過了三個最后期限并且他的工作質量也非常地臃腫。他的最近的一個報告有四個計算錯誤，并缺了你要求的總結。兩周前當你同他談他的工作表現時，他做出了一個真誠的保證。不幸的是承諾并未兌現，今天他又錯過了另一個最后期限。APPENDIX D: How can I set a climate for motivation?附錄D 我應如何創造一種激勵士氣的氛圍？EXERCISE 練習51. When trying to identify ways to help employees motivate themselves, ask yourself these questions當盡力去找到能激勵員工的方法時，也問你自己同樣的問題:2. With the answers to the above questions in mind, in what ways have you built or helped to tear down this employee’s motivation? 在腦海中有了上述問題的答案后，列下自己曾怎樣挫傷過或幫助過員工提升士氣？3. Think about the four motivators mentioned in the video想一想錄像中的四個激勵因素：Acplishment 成就感Responsibilities 責任感Discretion 判斷力Learning and growth 學習和成長Keeping this list and your answers to questions two and three in mind, write down the things to do that you feel could increase the motivational climate of that employee. 有了這些激勵因素以及問題2和3的答案后，寫下你認為可以創造提升員工士氣氛圍的幾件事。4. Write down 3 action steps you’ll take to bring this about and the dates on which you will take them. 寫下3個行動計劃，并注明行動時間。5. Consider setting aside time regularly to think through this information on your employees. While it may seem to absorb a lot of time, motivated employees are worth the investment. 留出時間把你的員工全部考慮一遍。盡管可能花時間，但提升員工士氣值得如此。APPENDIX E: Exercise 6附錄E 練習6Instructions指導:Select eight items from the list below that you feel inspire you to do your best jobs. Put a check mark on the line to the left of those eight statements. 選擇清單中八個你認為最能激勵你自己做好工作的項目。在陳訴句的左邊做好符號。Of the eight you’ve chosen, rank them in order of importance (most important is “1”, etc.) in the boxes to the right of the statement. 在八個你選擇的項目中，在右邊的框內按重要性排列先后順序（最重要的是“1”，以此類推）1. The chance to do a good job. 有機會去做好一項工作。2. Getting along well with coworkers. 同同事友好相處。3. Opportunities to do interesting projects. 去接觸一些令人感興趣的工作的機會。4. Knowing what is going on in the organization. 知道酒店內所發生的一切。5. Feeling my job is important. 感覺我的工作的重要性。6. Understanding, in clear detail, the duties of my position. 非常詳細地了解自己的工作崗位職責。7. Being told by my boss that I’ve done a good job. 得到上司的表揚工作做得好。8. Agreeing with the organization’s objectives. 完全同意并擁護公司的目標。9. Latitude in how I do my job. 如何完成自己工作的范圍。10. Opportunity for selfdevelopment and improvement. 自我發展和提高的機會。11. Working with a boss who leads. 跟一個能領導自己的老板共事。12. Meeting my personal needs as I work at my job. 工作時達到我個人的目標。13. Feeling that my work contributes to something bigger than myself amp。 my organization. 感覺自己的工作非常有價值，并貢獻于對比自己和公司更重大的事情。 14. Feeling like I belong。 that I am wele。 that I am needed. 感覺有歸屬感；我們是收歡迎的；我是被需要的。15. Have a ‘say’ in setting the goals of my department. 在訂立部門目標時有自己的發言權。16. Seeing that progress is being made toward goals of my department. 看到部門的目標在一步一步地接近和實現者17. Working with a boss who knows how to delegate and who does delegate. 同一個知道分配任務并確實分配任務的上司共事。 Looking at the ranking you have just finished, do you see any patterns emerge? Do any of them surprise you? (. have you always considered yourself motivated only by results, yet rank items 2, 5 and 14 quite highly?) What can this tell you about motivational factors for your employees?看一下你剛剛完成的排列順序，你是否發現任何模式？是否令到你感到驚奇呢？（譬如，你是否感覺你會更多地受結果的激勵呢，從而把項目5和14列得很高？）就對你的員工有激勵作用的因素而言，你又有何高見呢？APPENDIX F:附錄F10 Guaranteed Ways to Kill Motivation10條挫傷積極性的“禁忌”1. Tell the employee EXACTLY how to do the job. 詳細地告訴員工作工作的每一步驟。2. Stress busyness rather than results. 強調忙而不是強調成果。3. Manipulate employees rather than treating them as adults. 操縱員工而不是把他們當成人對待。4. Care only about yourself and your concerns. 自關心自己和自己的問題。5. Don’t listen to employees’ ideas, concerns, or suggestions. 不停員工的意見，關心和建議。6. Dwell on weakness and failures. 在弱點和失敗上癡纏。7. Never tell an employee what they’re doing right. 從不肯定員工做得好的地方。8. Don’t get them involved. 不要員工參與決策。9. Don’t give any awards. 不給員工任何獎勵。10. Never provide opportunities for growth or challenge. 從不提供給員工成長和挑戰的機會11. Either expecting second best or absolute perfection. 要不就最求第二要不就要絕對完美。