物流公司質(zhì)量手冊(cè)(已修改)

　

【正文】 `第一章：介紹第一節(jié)：目錄質(zhì)量手冊(cè)版本：A頁(yè)碼：1 共 1 頁(yè)章節(jié) `````````````題目```````````````````````````````````````````` 版本```一 ``````````````介紹 ````1 ``````````````目錄 ````````````````````````````````````````````A````2 ``````````````質(zhì)量手冊(cè)修改記錄```````````````````````````````` A````3 ````````````` 部門(mén)簡(jiǎn)介 ````````````````````````````````````````A````4 ``````````````質(zhì)量手冊(cè)的介紹與控制```````````````````````````` A``二 ```````````````管理職責(zé)````5 ``````````````質(zhì)量方針 ````````````````````````````````````````A````6 ``````````````策劃 ````````````````````````````````````````````A````7 ``````````````質(zhì)量管理體系(1)(2)```````````````````````````````A````8 ``````````````職責(zé)權(quán)限(1)(2)(3)````````````````````````````````A````9 ``````````````內(nèi)部溝通```````````````````````````````````````` A````10 `````````````文件（記錄）控制(1)(2)```````````````````````````A``三 ```````````````資源管理````11 `````````````人力資源(1)(2)`````````````````````````````````` A````12 `````````````物力資源 ````````````````````````````````````````A``四 ```````````````產(chǎn)品實(shí)現(xiàn)````13 `````````````貨物入庫(kù)```````````````````````````````````````` A````14 `````````````貨物貯存(1)(2)(3)````````````````````````````````A````15 `````````````貨物出庫(kù) ````````````````````````````````````````A````16 `````````````發(fā)貨管理```````````````````````````````````````` A````17 `````````````供方管理```````````````````````````````````````` A````18 `````````````檢測(cè)設(shè)備維護(hù)```````````````````````````````````` A````19 `````````````退換貨管理 ``````````````````````````````````````A``五 ```````````````評(píng)審與改進(jìn)````20 `````````````客戶投訴處理```````````````````````````````````` A````21 `````````````客戶滿意度調(diào)查 ``````````````````````````````````A````22````````````` 過(guò)程監(jiān)控```````````````````````````````````````` A````23 `````````````內(nèi)部審核(1)(2) ``````````````````````````````````A````24 `````````````管理評(píng)審 ````````````````````````````````````````A``六 ```````````````ISO9001：2000年標(biāo)準(zhǔn)與公司質(zhì)量體系對(duì)照表(1)(2)(3)`A`第一章：介紹第二節(jié)：質(zhì)量手冊(cè)修改記錄質(zhì)量手冊(cè)版本：A頁(yè)碼：1 共 1 頁(yè)2．質(zhì)量手冊(cè)修改記錄序號(hào)章節(jié)版本修改內(nèi)容審批/日期1所有章節(jié)A發(fā)布并實(shí)施23456789`第一章：介紹第三節(jié)：部門(mén)簡(jiǎn)介質(zhì)量手冊(cè)版本：A頁(yè)碼：1 共 1 頁(yè)3．1 部門(mén)名稱及地址3．2 部門(mén)介紹索通公司根據(jù)ISO9001：2000年質(zhì)量標(biāo)準(zhǔn)建立完善質(zhì)量體系，為高質(zhì)量的產(chǎn)品服務(wù)水平提供保證。`第一章：介紹第四節(jié)：質(zhì)量手冊(cè)的介紹與控制質(zhì)量手冊(cè)版本：A頁(yè)碼：1 共 1 頁(yè)4．質(zhì)量手冊(cè)的介紹與控制4．1 手冊(cè)介紹該質(zhì)量手冊(cè)由索通公司制定，詳細(xì)說(shuō)明部門(mén)質(zhì)量體系的各項(xiàng)要求。旨在確保其產(chǎn)品服務(wù)滿足客戶需求，且符合部門(mén)質(zhì)量體系在各階段活動(dòng)，如入庫(kù)，檢驗(yàn)，儲(chǔ)存，運(yùn)輸，退貨等各項(xiàng)政策及標(biāo)準(zhǔn)。各部門(mén)員工需嚴(yán)格執(zhí)行質(zhì)量手冊(cè)中規(guī)定的質(zhì)量體系及程序。4．2 手冊(cè)控制該質(zhì)量手冊(cè)只有經(jīng)過(guò)管理者代表批準(zhǔn)后方能生效。對(duì)該質(zhì)量手冊(cè)所作的任何修改，必須經(jīng)過(guò)管理者代表的批準(zhǔn)后才能生效，生效日期為管理者代表批準(zhǔn)日期后一周。該質(zhì)量手冊(cè)為索通公司所有，未經(jīng)管理者代表的書(shū)面批準(zhǔn)，任何人不得將該手冊(cè)或其復(fù)印/影印件或軟件等或部分摘錄以任何方式泄露給第三方。`第二章：管理職責(zé)第五節(jié)：質(zhì)量方針質(zhì)量手冊(cè)版本：A頁(yè)碼：1 共 1 頁(yè)5．質(zhì)量方針5．1 質(zhì)量方針?biāo)魍ü举|(zhì)量方針：遵守國(guó)家法律、法規(guī)，為顧客提供方便、快捷、準(zhǔn)確的服務(wù)和優(yōu)質(zhì)的商品，并持續(xù)改進(jìn)，滿足顧客需求。以上質(zhì)量方針是公司所遵循的宗旨，管理層將通過(guò)各種形式向全體員工進(jìn)行宣傳和講解，使全體員工都理解提供并滿足顧客物流需求的重要性，并在各崗位上貫徹執(zhí)行。`第二章：管理職責(zé)第六節(jié)：策劃質(zhì)量手冊(cè)版本：A頁(yè)碼：1 共 1 頁(yè)6． 策劃6．1 質(zhì)量策劃：物流部經(jīng)理根據(jù)部門(mén)質(zhì)量體系中以顧客需求為中心的質(zhì)量方針的要求，同時(shí)兼顧持續(xù)改進(jìn)的承諾，對(duì)物流部的庫(kù)房、運(yùn)輸、加工各部門(mén)制定可以量度的質(zhì)量目標(biāo)，并達(dá)到持續(xù)改進(jìn)的效果。6．2 過(guò)程策劃物流部門(mén)對(duì)物流運(yùn)作的質(zhì)量管理體系過(guò)程和產(chǎn)品（服務(wù)）實(shí)現(xiàn)過(guò)程、資源及所能控制的供方過(guò)程進(jìn)行策劃，畫(huà)出物流部門(mén)質(zhì)量管理體系過(guò)程圖和業(yè)務(wù)過(guò)程圖，根據(jù)業(yè)務(wù)過(guò)程圖的流程需要和物流部門(mén)質(zhì)量管理體系的其他要求，制定并編寫(xiě)相應(yīng)的程序文件。質(zhì)量管理體系過(guò)程的策劃充分體現(xiàn)了以實(shí)現(xiàn)顧客滿意為目標(biāo)，確保顧客的需求和期望的確定，轉(zhuǎn)化并得到持續(xù)滿足，同時(shí)我們確認(rèn)了應(yīng)遵循的法律及法規(guī)，并在質(zhì)量管理體系中執(zhí)行。物流部門(mén)在策劃過(guò)程中，確定了以下內(nèi)容： 制定每一個(gè)業(yè)務(wù)過(guò)程的質(zhì)量目標(biāo)。 根據(jù)物流運(yùn)作需要，制定流程和文件，規(guī)劃并提供所需資源和設(shè)施。 在所有的貨物入庫(kù)或重新入庫(kù)時(shí)，必須根據(jù)檢驗(yàn)準(zhǔn)則進(jìn)行產(chǎn)品檢驗(yàn) 為確保所制定的流程和文件能夠符合實(shí)際運(yùn)作情況，明確所需記錄對(duì)所有質(zhì)量記錄進(jìn)行控制和管理。 通過(guò)使用質(zhì)量方針、目標(biāo)、審核結(jié)果、數(shù)據(jù)分析、糾正和預(yù)防措施，促進(jìn)質(zhì)量管理體系的持續(xù)改進(jìn)。6．3 資源策劃物流經(jīng)理對(duì)部門(mén)內(nèi)部實(shí)現(xiàn)質(zhì)量目標(biāo)所需的資源進(jìn)行識(shí)別和策劃，策劃